·         Did you register and pay for the course on the same day? There may be a Pay As You Go policy on your campus (Contact Admissions and Records to determine your status in the course.)

·         If you registered and paid, when did you register for the class? It will take 1 business day to be enrolled in a Blackboard course.

·         Are you using the correct web address (http://learn.vccs.edu)

I received an error message from the Blackboard login screen. What do I do to log on?  ("The Username and Password you specified were incorrect or you do not have access to this resource."):

·         Are you using the correct username? (Look up your username at https://my.vccs.edu
Click on View VCCS student and staff directory.)

·         Are you using the correct password?  

I  can login to blackboard, but I do not see my course listed. What is wrong?

·         Has the next semester begun? (Courses are not officially available in Blackboard until the first day of the semester.) 

·         Is the course listed under "My Courses" on the "My Institution" page?

·         Is student clicking on the correct course title on the "My Institution" page?

I  cannot get Blackboard to display. What am I not doing correctly?

·         Are you using the correct browser? (either Internet Explorer 6.0 or Firefox. See that your 128 bit encryption is enabled.  Check the browser version if not sure.

·         Are you using AOL or MSN? (If so, Explorer or Firefox should be opened in a separate window.)

·         Are you using your home computer or a computer at work? (If using an employer's computer, the company's computer security system may prevent access to the Blackboard software.  Contact your computer department to determine if your company has a firewall.) 

·         Have you emptied your cache lately? Here is how to complete this important computer housekeeping task.

If you have read through all these questions and are still unable to access your course, please send an email to your college distance learning contact with your complete name, course number and section, and a detailed description of the problem.