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How Do I?Frequently Asked Questions for the IP Phones |
Email Valerie Adkins with your questions and they will be posted here, along with other user questions for the benefit of all users.
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How do I access my voice mail from outside the office? How do I place a call on hold? How do I redial the most recently dialed number? How do I change between handset and speaker-phone during a call? How do I control the volume of current calls/all calls? |
What does the IP Phone look like? (click for larger view)
Where are the function keys on my IP phone?
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When will I receive my IP phone? How long will I be able to access my old phone at my workstation before going solo with new IP Phones? How will faxing be accomplished with new phone systems? |
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This manual is in Adobe .pdf format. If you do not already have a free version of Adobe's Acrobat Reader, you may download it here:
To access voice outside the office:
To redial the most recently dialed number:
To change between handset and speaker-phone during a call:
To transfer a call:
- During a call, press the Trnsfer soft key. This places the call on hold.
- Place a call to another person.
- When you hear ringing, press Trnsfer again, or when the party answers, announce the call and press Trnsfer.
If the party refuses the call, press the Resume soft key to return to the original call.
To forward all calls to another extension:
· Press the CFwdAll soft key. You will hear two beeps.
· Enter the number to which you want to forward all your calls. A flashing right arrow will appear next to your phone number on the LCD to indicate that all calls are being forwarded.
To cancel forward all calls:
Press the CFwdAll soft key. You will hear two beeps. The flashing arrow will no longer display next to your phone number on the LCD, indicating that forward all calls is not active.
Phone Controls
To adjust the volume for the current call:
To adjust the volume for all calls:
To change the ring sound:
To change the contrast of the display:
- Press the settings button.
- Press the Select soft key to select the Contrast option on the Settings menu.
- Press the up or down soft key to set the desired intensity of the display.
- Press the OK soft key to save your setting.
- Press the Exit soft key.
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Cisco IP Phone 7960 The Cisco IP Phone 7960 is full-feature telephone that provides voice communication over an IP network. This phone functions much like a traditional analog phone, allowing you to place and receive telephone calls. This phone also supports features such as call forwarding, redialing, speed dialing, transferring calls, placing conference calls, and accessing voice mail. |
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Feature |
Description |
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LCD screen |
The IP Phone "desktop" which displays the time, date, your phone number, caller ID, line/call status and the soft key tabs. |
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Line or speed dial buttons |
Opens a new line, speed dials the number on the LCD screen, or ends a call. |
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Footstand adjustment |
Adjusts the angle of the phone base. |
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Soft keys |
Soft key functions change depending on the status of the phone (for example, whether you are on a call or the phone is not in use). The key's current function is shown on the LCD screen. |
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i button |
Displays online help for a phone key or function. |
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On-screen Mode buttons |
Provide access to the voice mail system (when available), call histories, directories (when available), phone settings such as contrast and ring type, and network configuration and status information. |
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Volume buttons |
Increases or decreases the volume for the currently active voice receiver: handset, headset, or speakerphone. The volume keys also control the ringer volume (if on-hook), and the contrast of the LCD. |
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Function toggles |
Toggles the headset, mute, and speaker functions on and off. |
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Scroll key |
Enables you to move among different soft key options displayed on the LCD screen. |
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Dialing pad |
Press the dial pad buttons to dial a phone number. Dial pad buttons work exactly like those on your existing telephone. |
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Handset |
Lift the handset and press the dial pad numbers to place a call, review voice mail messages, answer a call, and so forth. |
