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VCCS Voice over IP Services -
Voice Services 

 

Last Updated: March 29, 2004 

 

VCCS Voice over IP Services - Voice Services 

 The following provide instructions for using the VCCS Voice over IP Services to place telephone calls that would normally be charged as long distance calls when using the Public Switched Telephone Network (PSTN). These instructions cover the use of regular telephone handsets connecting to either Centrex Services,  PBX or  Call Manager (CM) sites for voice services.

On-Net Calling (Caller is on-campus or at the office).

Off-Net to On-Net Calling (Caller is off-campus).

On-Net to Off-Net Calling (Caller is on-campus or at the office)
  1. Enter assigned access code. For example: "8".

    CM sites skip 1.

  2. Wait for dial tone.
  3. Enter the 10-digit telephone number to include area code.
    4.
  4. Local 3640 will determine the appropriate IP address of the remote router by querying the Gatekeeper and route across Network Virginia.
  5. Remote 3640/Call Manager accepts the 10-digits telephone number and forward.
  6. PBX, Centrex or Call Manager service will connect the appropriate handset.

 
  1. Enter assigned 7-digit local telephone number. For example: "7953011"

    2.
  2. Wait for dial tone.

  3. Enter account number and customer pin number followed by the 10-digit telephone number to include area code.

Note: Account number and pin number in step 3 pertain only to sites that have invoked the Off-net to On-net security procedures in their local 3640.

  1. Local 3640 will determine the appropriate IP address of the remote router by querying the Gatekeeper and route across Network Virginia.

  2. Remote 3640/Call Manager accepts 10-digit telephone number and forwards accordingly.

  3. PBX, Centrex or Call Manager service will connect the appropriate handset.
  1. Enter assigned college access code. For example: "8".

    2.
  2. Wait for dial tone.

  3. Enter the 10-digit telephone number to include area code.

  1. Local 3640/Call Manager  will determine the appropriate IP address of the remote router by querying the Gatekeeper and route across Network Virginia.

  2. Remote 3640/Gateway accepts 10-digit telephone number, strips area code and forwards accordingly.

  3. PBX, Centrex or Gateway forwards call to PSTN.

Note: Because the area code is stripped from the forwarded 10 digits, it is not possible for an off-net long distance call to be made across the VoIP Network.

Note: Steps outlined in blue indicate actions taken by the caller. The remaining steps are automated and will be initiated by the service.

VCCS Voice over IP Services - Interactive Voice Response (IVR) Services

The following provide instructions for using the VCCS Voice over IP Services to access the VCCS Student Information Services (SIS) Interactive Voice Response (IVR) Services.

On-Net Calling (Caller is on-campus).

Off-Net to On-Net Calling (Caller is off-campus).

Off-Net Calling (IVR will initiate an off-campus call). see note2 below

  1. Enter assigned access code. For example: "8".

     CM sites skip 1.

  2. Wait for dial tone.

  3. Enter special 10-digit telephone number representing the college.  For example, 8142222910 represents BRCC.

    Note: The special 10-digit numbers are only valid when used on the VCCS VoIP Network. When entered outside the VCCS VoIP Network the result can be unpredictable.

     

  4. Local 3640 will determine the appropriate IP address of the remote router and route across Network Virginia.

Note: The Gatekeeper is not queried for SIS/IVR access. All calls for SIS/IVR are point to point.

  1. Remote 3640 accepts the 10-digit telephone number, strips first six digits and forwards the remaining.

  2. IVR servers will analyze telephone
    number and invoke the appropriate college script.

  1. Enter assigned 7-digit local telephone number. For example: "7953011"

Note: Depending on if you are a PBX, Centrex or a Call Manager site the entered 7-digits will function differently. A PBX or Centrex site 7-digit telephone number will automatically have the Colleges special 10-digit SIS/IVR number inserted and passed to the local college 3640 router by the telephone company. If you are a Call Manager site, you will enter the special 10-digit telephone number after the dial tone
  1. Local 3640 will determine the appropriate IP address of the remote router and route across Network Virginia.

    Note: The Gatekeeper is not queried for SIS/IVR access. All calls for SIS/IVR are point-to-point.

     

  2. Remote 3640 accepts the10-digit telephone number, strips the first six digits and forwards the remaining to IVR servers.

  3. IVR servers will analyze telephone number and invoke the appropriate college script.

An internal SIS process such as a Call Transfer or Credit Card call invokes an Off-net IVR initiated call.

  1. SIS passes the 10-digit telephone number to the local 3640 Router.

  2. The local 3640 Router using the Gatekeeper  determines the appropriate IP address of the remote router and routes across Network Virginia.

  3. Remote 3640, depending on the destination (telephone number) of the call, may append or strip digits before forwarding to a PBX, Centrex, Call Manager or the PSTN.

Note 1:  Steps outlined in blue indicate actions taken by the caller. The remaining steps are automated and will be initiated by the service.

Note 2: These instructions are only presented to illustrate how the IVR can be programmed to initiate an off-campus call. This function would be used to support applications such as credit card authorization.

VCCS Voice over IP Services - Audio Bridge Services

The following provide instructions for using the VCCS Voice over IP Services to access the VCCS Audio Bridge Services.

On-Net Calling (Caller is on-campus at the office).

Off-Net to On-Net Calling (Caller is off-campus).

  1. Enter assigned access code. For example:"8"

         CM sites skip 1.

  2. Wait for dial tone.

  1. Enter 10-digit assigned telephone number to join the conference.

  2. Local 3640 using the Gatekeeper will determine the appropriate IP address of the remote router and routes across Network Virginia. 

  3. Remote 3640 will forward 10-digit telephone number to audio bridge after striping the first six digits.

  4. Audio bridge will connect all callers having the same last four digits to the same audio conference.
  1. Enter assigned 7-digit local telephone number. For example: "7953011"
  2. Enter account number and customer pin number followed by the 10-digit telephone number to join conference. 

Note:  Account number and pin number in step2 pertain only to sites that have invoked the Off-net to On-net security procedures in their local 3640 router.

  1. Local 3640 using the Gatekeeper will  determine the appropriate IP address of the remote router and route across Network Virginia.

  2. Remote 3640 will forward 10-digit telephone number to the audio bridge after stripping the first six digits.

  3. Audio bridge will connect all callers having the same last four digits to the same audio conference.

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